Provantage Home Improvement Finance Program

Frequently Asked Questions

Q. How are interest rates calculated?
A. Interest rates are competitive and are based on the program selected and the customer's individual credit history.
Q. How are payments calculated?
A. For participants in the Revolving program, payments are 1.75% of the customer's highest balance or $30, whichever is greater. A $10,000 balance would require a monthly payment of $175. Installment program payments are based on the customer interest rate and the term of the load.
Q. Are there any pre-payment penalties?
A. No. You can pay off the balance of your loan at any time without a penalty.
Q. When is my payment due?
A. The payment due date is listed on your statement. If you misplace your statement, please call customer service at 1-888-679-6300, and the customer service representative will be happy to assist you.
Q. Where do I send my payments?
A. Please send your payment to:

GE Money Bank
Dept 0008
Palatine, IL 60055-0008

If you would like to send your payment via overnight delivery, please send them to:

GE Money Bank
Attn: Retail Services Accounting
900 Concourse Drive
Rapid City, SD 57703
Q. How do I change my phone number and address?
A. Please call Customer Service at 1-888-679-6300 with any changes to your account.
Q. I think there is an error on my statement. What should I do?
A. Please call Customer Service at 1-888-679-6300 for any questions regarding your statement.

Provided By Electronic Data Payment Systems
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Equal Housing Lender