Frequently Asked Questions
- How are interest rates calculated?
- How are payments calculated?
- Are there any pre-payment penalties?
- When is my payment due?
- Where do I send my payments?
- How do I change my phone number and address?
- I think there is an error on my statement. What should I do?
- Q. How are interest rates calculated?
- A. Interest rates are competitive and are based on the program selected and the customer's individual credit history.
- Q. How are payments calculated?
- A. For participants in the Revolving program, payments are 1.75% of the customer's highest balance or $30, whichever is greater. A $10,000 balance would require a monthly payment of $175. Installment program payments are based on the customer interest rate and the term of the load.
- Q. Are there any pre-payment penalties?
- A. No. You can pay off the balance of your loan at any time without a penalty.
- Q. When is my payment due?
- A. The payment due date is listed on your statement. If you misplace your statement, please call customer service at 1-888-679-6300, and the customer service representative will be happy to assist you.
- Q. Where do I send my payments?
-
A. Please send your payment to:
GE Money Bank
Dept 0008
Palatine, IL 60055-0008
If you would like to send your payment via overnight delivery, please send them to:
GE Money Bank
Attn: Retail Services Accounting
900 Concourse Drive
Rapid City, SD 57703 - Q. How do I change my phone number and address?
- A. Please call Customer Service at 1-888-679-6300 with any changes to your account.
- Q. I think there is an error on my statement. What should I do?
- A. Please call Customer Service at 1-888-679-6300 for any questions regarding your statement.
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